Business terms and conditions serve to provide a legally binding basis for commercial relationships with customers. The rights and obligations of the seller and the buyer are governed by the legal framework and these general terms and conditions.

Basic information

Store operator and supplier of goods: Rovigo Transit s.r.o., Business registration number: 01910132
VAT number: CZ01910132

with registered office Vinicni 3067/240, Zidenice, 615 00 Brno, Czech republic

Office: Vinicni 3067/240, Zidenice, 615 00 Brno, Czech republic

The company is a VAT payer

The company Rovigo Transit s.r.o. is registered under file number C 107722 kept at the Regional Court in Brno.

Telephone contact: +420 546 605 022

Contact email: [email protected]

IBAN CZ94 5500 0000 0077 0973 7001
BIC (SWIFT) code: RZBCCZPP

1. General regulations

These terms and conditions apply to purchases in the online store www.motopros.eu. The terms and conditions define and specify the rights and obligations of the seller (operator, supplier) and the buyer (customer in the position of consumer). The operator of the online store is the company Rovigo Transit s.r.o., registered under file number C 107722 at the Regional Court in Brno, with registered office at Vinicni 3067/240, Zidenice, 615 00 Brno, BRN: 01910132. All contractual relationships are concluded in accordance with the legal system of the Czech Republic. If the contracting party is a consumer, relations not regulated by business conditions are governed by the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.).

2. Definition of terms

Consumer contract – is a purchase contract, contract for work, or other contracts, if the contracting parties are a consumer on one side and an entrepreneur on the other.

Supplier/seller – is a person who, when concluding and fulfilling the contract, acts as part of his business or other business activity. It is an entrepreneur who directly or through other entrepreneurs delivers goods or provides services to the buyer. The customer of our online store is the buyer. Due to the applicable legislation, a distinction is made between a buyer who is a consumer and a buyer who is an entrepreneur.

Buyer - consumer is any person who, outside the scope of his business activity or independent performance of his profession, concludes a contract with an entrepreneur or deals with him in any other way.

Buyer - an entrepreneur is a buyer who purchases products or uses services for the purpose of his business in accordance with § 420 of the Civil Code. The special provisions on the sale of goods in a shop shall not be used to regulate the relationship between the seller and the buyer - an entrepreneur, with the exception of the provisions of § 2160, which are expressly applied to the relationship between the seller and the buyer - an entrepreneur. Furthermore, the provisions on obligations from contracts concluded with consumers (Part 4 of the Civil Code), especially the provisions of § 1829 et seq., do not apply to the relationship between the seller and the buyer - an entrepreneur. of the Civil Code).

Purchase contract – All the presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply. The purchase contract is not concluded by the buyer sending the order to the seller. The purchase contract is created when the buyer's order is confirmed by the seller. From this moment, mutual rights and obligations arise between the buyer and the seller, which are defined by the purchase contract and the terms and conditions, which are an integral part of this contract. The conclusion of a purchase contract without negotiating all its requirements stipulated by the Civil Code is excluded in the sense of § 1726 of the Civil Code. Furthermore, in accordance with § 1740 paragraph 3) of the Civil Code, the seller excludes the acceptance of an offer with an amendment or deviation.

Information about the concluded contract and business conditions:

By concluding the purchase contract, the buyer confirms that he has read these terms and conditions and agrees with them. These terms and conditions form an integral part of the concluded contract. Upon completion of the order, the buyer will be sent an email confirmation of this order. The moment of conclusion of the purchase contract is considered the moment of confirmation of the order by the seller.

The contract is concluded in the English language, if the circumstances on the part of the seller or the buyer do not prevent it, the contract can also be concluded in another language understandable by the parties. The concluded contract is archived by the seller only for the purpose of its successful fulfillment, in accordance with Act No. 101/2000 Coll., on the protection of personal data, as amended, and is not accessible to third parties. Information about the individual technical steps leading to the conclusion of the contract can be seen from the ordering process in our online store, and the buyer has the opportunity to check and possibly correct the order before sending it. These terms and conditions are displayed on the website of our online store, and their archiving and reproduction by the buyer is thus enabled. The costs of using remote means of communication (telephone, internet, etc.) to place an order are at a normal rate, depending on the tariff of the telecommunications services used by the customer.

According to the amendment to Act No. 235/2004 Coll., on value added tax, it is not possible to change data in an already issued tax document (invoice) from 1 January 2013. The data in the tax document (invoice) can only be changed if the customer has not yet received and paid for the goods.

3. Delivery of goods

We deliver the ordered goods according to size and weight by the transport company. Deliveries of the subject of performance will be made in the shortest possible time, usually 2 - 10 working days, depending on the availability of products and the seller's operational capabilities. In exceptional cases or if the goods are not in stock, the delivery period may be longer, which the buyer will be informed about immediately after discovering this fact. The place of delivery is determined based on the buyer's order. The delivery of the item to the specified address is deemed to have been completed.

Possible installation of the subject of performance is not part of the delivery. Delivery to the destination address is provided by the seller. The shipment of goods does not normally contain a tax document (invoice), it is sent by e-mail to the e-mail address specified in the order. Instructions for using the product, if necessary, are included in the English language. When taking over the goods from the transport service or always carefully check the integrity of the shipping package. If the packaging is damaged, include this information in the delivery protocol of the transport service, post office. The seller is obliged to procure the ordered goods within the agreed period. If this does not happen, the buyer is entitled to withdraw from the contract.

Shipping prices are shown including VAT. We distinguish the costs of transporting goods according to the chosen method.

4. Payment terms

In the case of special order goods or goods that are not in stock, the seller will confirm the price and delivery date to the buyer in advance by telephone / e-mail. If the valid price is the same or lower than on the written or e-mail order, it is not confirmed back to the buyer and the goods are delivered to him at the agreed price according to the validly concluded contract. If the price is changed, the customer confirms that he is aware of the change and agrees with it, in the same way in which he was informed about this change.

Payment terms - If the customer chooses to pay in advance, the seller will wait to send the goods until the customer's obligation to make the payment is fulfilled. Making a payment means crediting the entire amount according to the contract to the seller's account.

All prices are final, stated including VAT, or additional fees that the consumer is obliged to pay for the goods. Before placing the order, the consumer has the opportunity to find out how long the price remains valid by e-mail to the address [email protected] or by phone at tel.: +420 546 605 022.

The goods do not have to be delivered with a tax receipt and a delivery note, which is normally sent electronically by e-mail. The goods remain in the seller's possession until full payment of the purchase price. In case of cancellation of the order or part of it by the supplier (e.g. the goods are sold out), the money or the relevant part of it is immediately sent back to the account number from which it was transferred, unless otherwise agreed.

All changes and price changes on the online store are reserved. The offer of goods displayed on www.motopros.eu (including promotional goods, sales and flyer promotions) is valid until stocks run out or the seller loses the ability to fulfill, while the number of promotional items is always indicated in the offer, or for a specified period. The price is valid at the time of ordering.

Payment methods:

Payment on delivery
PayPal/credit card payment
Payment by online bank transfer

Online payments are provided by ComGate payment gateway. The service provider, ComGate Payments, a.s., is a licensed payment institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are fully secured and all information is encrypted. The fastest way to pay online. You enter your card number, expiry date and CVC code - three numbers found in the signature strip on the back of the card - into the ComGate payment gateway interface. It's all secured with 3D Secure, so you'll probably be asked to enter a numeric code, which you'll receive via text message from your bank

ComGate Payments, Inc.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: [email protected]
Tel: +420 228 224 267

The seller will deliver the goods to the place specified by the buyer in the order. The buyer is obliged to take over the goods delivered in this way.

The seller reserves the right to change the carrier.

Cancellation of the order by the buyer - the buyer has the right to withdraw from the order at any time before the shipment of the goods without any penalty. On the infoline +420 546 605 022 or by email. [email protected]

EET - According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, then within 48 hours at the latest.

The seller confirms that the products imported or distributed by him, which are covered by Act. No. 22/1997 Coll. within the meaning of Government Regulation No. 173/1997, 179/2001, 17/2003 and 616/2006, are in accordance with these regulations. The seller declares that the products imported or distributed by him, which come into contact with foodstuffs, comply with Act No. 258/2000 Coll., and decrees of the Ministry of Health of the Czech Republic 38/2001 Coll. EC Council 1935/2004. For goods falling under the scope of the amendment to the Waste Act No. 185/2001 Coll., a recycling fee is included in the total invoiced price. For goods where the recycling fee is not listed and calculated separately, it is already part of the purchase price.

Shipping and payment

Online payments for us are handled by the payment gateway ComGate. The service provider, ComGate Payments, a.s., is a licensed Payment Institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are fully secured and all information is encrypted. The fastest way to pay online. In the ComGate payment gateway interface, you enter the card number, the validity date and the CVC code - three numbers that you can find in the signature strip on the back of the card. Everything is secured by the 3D Secure standard, so you will probably be asked to enter a numerical code that you will receive by SMS from your bank

ComGate Payments, a.s.
Gocarova trida 1754 / 48b, Hradec Kralove
E-mail: [email protected]
Phone: +420 228 224 267

5. Withdrawal from the contract by the buyer who is a consumer

In accordance with § 1829 of the Civil Code, the consumer has the right to withdraw from the contract without giving reasons within 21 days of receiving the goods, or from the receipt of the last delivery of goods, if the content of the purchase includes several types of goods or the goods consist of several parts (it is sufficient to send on the 21st day of the deadline). If the buyer decides to withdraw within this period, and complies with the conditions below, he will be refunded the purchase price and the costs of the cheapest offered method of delivery of the goods from the seller to the buyer. In accordance with § 1820 paragraph 1 letter g) and § 1832, paragraph 3, the consumer is responsible for withdrawing from the purchase contract according to § 1829 et seq. costs associated with returning goods.

If you decide to withdraw within this period, please comply with the conditions below:

• No later than the 14th day after taking over the goods, the seller must be sent a notice of intent to withdraw from the contract.
• The contract withdrawal form can be downloaded HERE.
• Please send it by email to [email protected] and then enclose it with the goods.
• Deliver the goods back at your own expense to the warehouse of Rovigo Transit s.r.o., Viniční 240, 615 00 Brno, no later than 21 days after withdrawing from the contract.
• We recommend returning the goods that you will send as part of this withdrawal in their original, intact packaging, the goods should not show signs of use, should be undamaged, complete (including accessories, warranty card, instructions, etc.) and with a copy of the proof of purchase. Do not send goods on delivery. We recommend that you insure the goods.
• The money for the goods and the costs for the cheapest offered method of delivery of the goods from the online store will be returned to you in the same way as they were received, or according to the agreement by money order or transfer to your account within 21 days of withdrawal from the contract. The seller is not obliged to return all funds spent to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.
• If the value of the goods has been reduced (there has been partial consumption or wear and tear of the goods as a result of handling the goods in a different way than it is necessary to handle them with regard to their nature and properties; the goods are incomplete or have been damaged), the buyer is obliged to replace the demonstrably missing value in money. The seller is entitled to deduct from the purchase price the amount representing compensation for damage incurred by him by using the goods in violation of § 1833.
• If the subject of the concluded contract were services and their performance began, then the buyer is obliged to pay a proportional part of the price for the services consumed, if the buyer withdraws from the contract.
• If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the severance condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return the goods to the seller together with gift given.
• If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.
• The consumer cannot withdraw from the contracts.
• Furthermore, the buyer is not entitled to withdraw from the concluded contract within the meaning of Section 1837 of the Civil Code:
• on the provision of services, if they were fulfilled with his prior express consent before the expiration of the period for withdrawal from the contract and the entrepreneur informed the consumer before concluding the contract that in such a case he does not have the right to withdraw from the contract
• on the supply of goods or services, the price of which depends on fluctuations in the financial market independently of the will of the entrepreneur and which may occur during the withdrawal period
• on the delivery of goods that have been modified according to the wishes of the consumer or for his person
• on the delivery of perishable goods, as well as goods that have been irretrievably mixed with other goods after delivery
• on repair or maintenance carried out at the place designated by the consumer at his request; however, this does not apply in the event of subsequent repairs other than requested or delivery of spare parts other than requested
• on the delivery of goods in closed packaging, which the consumer has removed from the packaging and for hygienic reasons it is not possible to return it closed on the basis of a public auction in accordance with the law governing public auctions
• In the event that the buyer paid for the order via an online payment method (payment card online or PayU, Braintree) and the order is canceled or the purchase contract is withdrawn, the seller reserves the right to transfer the funds back to the customer in the same way to the same account number from which it was sent payment received

6. Withdrawal from the contract by the supplier/seller

The seller is entitled to withdraw from the contract concluded with the customer in the following cases: the goods are no longer produced or supplied or the price of the supplier of the goods has changed significantly, or it is not possible to deliver goods to the seller from the seller's supplier at the originally stated price, also in case of an obvious error in the price of the goods (i.e. prices clearly different from the usual price for this type/type of goods).

An obvious error in the price of the goods is considered, for example, to incorrectly state the first three digits instead of four; a lower price by one digit (e.g. one digit "drops out" when specifying the price); an obviously low price of the goods (e.g. a 50% lower price than is usual for this kind and type of goods, without indicating that the goods are a sale or another discount event); and other obvious typographical errors, obvious errors in the product description, image, etc., or in the case of an obviously erroneous error in the information provided by the customer center operator.

In the event that this situation occurs, the seller will immediately contact the buyer in order to agree on the next course of action. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address as soon as possible, within 10 working days, but no later than 30 days after the cancellation of the order by the seller.

The above-mentioned provisions are also applied analogously to canceling (cancelling) an order.

7. Rights from defective performance and warranty

Before using the product for the first time, the buyer is obliged to read the instructions for use or the operating instructions and any warranty conditions and then strictly follow this information, otherwise there is a risk that the item will be damaged by improper use and he will not be able to claim the resulting defect within the scope of his right from the seller's responsibility for defects. The time for exercising rights from the seller's liability for defects begins when the buyer takes over the item.

In accordance with § 2104, the buyer is obliged to inspect the goods as soon as possible after taking them over and make sure of their properties and quantity. If the buyer is not a consumer, and damage is detected, a record of the damage is made and the seller is obliged to provide a reasonable discount on the delivery or deliver another flawless product. Later claims of mechanical damage to the product can no longer be accepted.

At the request of the consumer, the seller is obliged to issue a written confirmation of the extent and duration of his obligations in the event of defective performance.

8. Time for exercising rights from faulty performance

When selling consumer goods, the period for exercising rights from defective performance is set at 24 months, but a longer period may be set by a statement in the warranty certificate, on its packaging or in advertising. If a warranty of longer than 24 months is provided in this way, the seller will determine the terms and scope of the warranty extension in the form of a statement in the warranty certificate or special terms and conditions, and if not specified in this way, the provisions of the Civil of the Quality Guarantee Code. The seller's liability for defects does not extend to normal wear and tear of the item (or its parts) caused by use.

When exercising rights from liability for defective performance, the consumer has the following rights:

• the right to repair the goods free of charge
• the right to the delivery of new goods or the replacement of its part, while this right can be exercised if the delivery of new goods or its part is an adequate solution to the complaint with regard to the nature of the defect. Adequacy for these purposes is assessed, for example, by the fact that the defect cannot be eliminated by repair, or that such repair appears to be a financially or time-uneconomical solution. The consumer also has the right to the delivery of a new product or the replacement of its part if it concerns a defect that can be removed, but the product cannot be removed due to the repeated occurrence of the defect (after repair - i.e. if the same defect with the same symptoms occurs a total of 3 times and such a defect has occurred at least twice repaired) or use properly for a larger number of defects.
• the right to withdraw from the contract - can be used if it is not possible to repair the item and it is not possible to deliver new goods or replace its part (if the conditions of this right are met). Furthermore, it is possible to use this right if the goods have a large number of defects, or they cannot be properly used due to the repeated occurrence of the defect after repair.

If the buyer does not withdraw from the contract or if he does not exercise the right to deliver a new item without defects, to replace a part of it or to repair the item, he can demand a reasonable discount. The buyer has the right to a reasonable discount even if the seller cannot deliver a new item without defects, replace its part or repair the item, as well as if the seller does not remedy the situation in a reasonable time or if the remedy would cause significant difficulties for the consumer.

The warranty period and the rights arising from it for all buyers who are not consumers shall apply to the extent determined by the specific importer or manufacturer. If this is not stipulated by the importer or manufacturer, the rights arising from the quality guarantee according to § 2113 et seq. Civil Code.

9. Complaints (Rights from defective performance)

The seller will decide on the complaint immediately, in complex cases within 3 working days. This period does not include the time appropriate for the type of product or service required for expert assessment of the defect. The complaint will be handled without undue delay, no later than 30 calendar days from the date of application of the complaint, unless the seller and the buyer agree otherwise in writing. After the expiration of this period, the consumer has the same rights as if there had been a material breach of the contract. The seller issues a written confirmation to the consumer, which he sends to the consumer's e-mail, about when the consumer made the complaint, what it contains and what method of handling it he requires. Furthermore, the seller issues a confirmation to the consumer, which he sends to the consumer's e-mail about the date and method of processing the complaint, including confirmation of the repair and its duration. In the case of a rejected claim, the seller will give the consumer a written justification for this rejection. Rights from liability for defects apply to the seller from whom the item was purchased. However, if another entrepreneur designated for repair is listed in the warranty certificate, which is at the seller's location or at a location closer to the buyer, the buyer will exercise the right to repair at the entrepreneur designated to carry out the warranty repair.

For more detailed information, you can contact our customer line directly: +420 546 605 022 or contact us by email at [email protected].

Complaints about goods - if the buyer is a consumer, are governed by the relevant provisions of the Civil Code and the Consumer Protection Act. If you have any questions about the status of your claim, please contact the infoline +420 546 605 022 or send a question to the email: [email protected]. The buyer has the right to reimbursement of the necessary costs incurred by him in connection with the exercise of his rights from liability for defects. In the event of withdrawal from the contract due to a defect in the item, the consumer also has the right to reimbursement of costs necessarily incurred for this withdrawal.

The buyer acknowledges that if the complaint is resolved by exchanging the goods for a new one, the original goods are not returned.

To apply for a complaint, you need to fill out the complaint protocol here. Send the scanned form to [email protected]

10. Protection of personal data

The company Rovigo Transit s.r.o. as the operator of the online store www.motopros.eu guarantees the security of the data provided by you. The personal data managed by us is secured against misuse. If you are purchasing as a natural person, we require you to provide the following information during registration:

Name and surname
Address for invoicing and delivery of goods
Telephone connection
Electronic address (e-mail)
If you are purchasing as a legal entity, we require you to provide the following information during registration:
Company name (business firm)
Address for invoicing and delivery of goods
Telephone connection
Electronic address (e-mail)
 

Your personal data will be processed to the above extent. The above personal data will be processed for the purpose of identifying you as a buyer, for the implementation and execution of the necessary accounting operations and accounting for your payment for the purchased goods, for the purpose of correct delivery of the goods and for communicating with you. Purchase in the online store www.motopros.eu you agree that Rovigo Transit s.r.o. may transfer the personal data of its customers for the purpose of sending business messages, proper transportation of goods, providing consumer credit and similar purposes to third parties, namely to providers of business message sending services, customer support services, carriers, installment companies and insurance companies. Otherwise, on the part of Rovigo Transit s.r.o. there is no sale or rental of personal data for the benefit of a third parts.

By purchasing from this online store, you agree to:

• Processing and collection of your personal data by Rovigo Transit s.r.o. for marketing purposes. The Buyer can revoke this consent at any time free of charge (request the deletion of some of his data, or the complete deletion of all his data from the administrator's database), by e-mail: [email protected]
• By sending a business offer to your email address, or postal address or in the form of SMS messages. Unsubscribing from receiving business communications is possible via e-mail: [email protected] or by making a request to the customer line of the online store +420 546 605 022
• The buyer has the right to access personal data, has the right to their correction, addition, has the right to block it, can request the company Rovigo Transit s.r.o. for an explanation and removal of the defective condition, all free of charge at the e-mail address [email protected]. The buyer will be informed about the subsequent procedure by e-mail message. Personal data is stored in a secure database. Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
• The buyer agrees to the storage of so-called cookies on his computer. If it is possible to make a purchase on the website and fulfill the seller's obligations from the purchase contract without so-called cookies being stored on the buyer's computer, the buyer can revoke the consent according to the previous sentence at any time. The buyer agrees that cookies may be transferred to third parties for marketing purposes.
  Sending business messages by email
• By signing up for the newsletter, i.e. by entering an e-mail address, you consent to the processing of personal data within the scope of the e-mail address, for the purpose of sending business communications. You further confirm that you have read these terms and conditions and that you agree to them.
• By signing up for the newsletter, i.e. by entering your e-mail address, you consent to the sending of commercial communications to your e-mail address.
• By signing up for the newsletter, i.e. by entering an e-mail address, you acknowledge that you can withdraw your consent to the processing of personal data and the sending of commercial communications at any time free of charge. You can unsubscribe from receiving news (business communications) yourself by clicking on the relevant link at the bottom of each information email or email us at: [email protected] with a request to unsubscribe.
• By signing up for the newsletter, i.e. by entering an e-mail address, you agree that the personal data administrator may transfer personal data to third parties for the purpose of sending commercial communications. These entities are exclusively service providers for sending business messages.

11. Out-of-court settlement of consumer disputes

Pursuant to the provisions of § 1820 paragraph 1) letter j) of the Civil Code and § 14 paragraph 1 and § 20d et seq. of Act No. 634/1992, for the protection of the consumer, the seller informs that with a proposal for an out-of-court settlement of a consumer dispute, the consumer can turn to the authority for out-of-court settlement of consumer disputes, which is the Czech Trade Inspection, on the website www.coi.cz. The Czech Trade Inspection handles proposals for the out-of-court settlement of consumer disputes in the manner and under the conditions set by the relevant legal regulations. For the avoidance of doubt, no provision of these terms and conditions precludes the consumer from taking his claim to civil court.

Out-of-court settlement of consumer disputes arising from the purchase contract is the responsibility of the Czech Trade Inspection, with registered office at Stepanska 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: www.coi.cz. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.

12. Consumer Events

In the event that the buyer participates in a consumer event, whether by purchasing a gift or another product at a discounted price, he agrees to the terms and conditions of this event, which are always visibly presented in the seller's online store. Furthermore, the buyer expressly agrees that, in the event that he is not fully independent, his right to issue a gift or other product at a discounted price will expire (i.e. a purchase contract will not be concluded regarding another discounted product), if such a gift or other product at a discounted price is alcoholic beverage, tobacco product and other similar product, or a product or a product that is not suitable for persons under 18 years of age.